DELIVERY AND RETURNS
Kate Braithwaite Millinery delivers goods via the Royal Mail ‘signed for’ service or via a courier service. When your parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.
We will send small accessories first class as they will not need to be signed for.
UK Mainland: 2 to 3 working days
EU and UK Islands: 5 days
International: Approx 8 days
Unfortunately we are not able to offer weekend or bank holiday deliveries at the moment unless discussed beforehand.
UK: UK shipping is charged at £15 by courier or Royal Mail.
International: Delivery prices vary per order and per country depending on the size of the box required. Please request a quote for accurate prices and express services. All relevant import taxes and duties must be paid by you when the item is delivered.
Thank you for your order at Kate Braithwaite Millinery we want you to be satisfied every time you shop with us so we make our returns policy simple. We can accept returns on items that are within our online shop. These items can be returned within 14 days from when you receive them, providing they are unworn with all labels still attached and in the original packaging.
We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided a Returns Number is requested within 7 days of receipt and items are returned to Kate Braithwaite Millinery within 14 days and meet the requirements below. We regret that we are unable to offer refunds on products that have been made to order or customised. This policy does not affect your statutory rights.
- All returns must be in perfect condition and complete with their original tags still attached. Bespoke or made to order pieces once are not able to be returned.
- We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging.
- A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs.
- If you wish to have an exchange or report a faulty item please contact firstname.lastname@example.org
Returns information will be found on your sales receipt. If you have any questions, please email email@example.com
Kate Braithwaite Millinery
110 Rucklidge Avenue
We will email you on receipt of the goods to confirm that your return will be processed.
Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping costs.
Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online.
DISTANCE SELLING REGULATIONS
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with www.katebraithwaite.co.uk at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email firstname.lastname@example.org or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging and tags. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.
Made to order or customised goods are exempt from this cancellation right.
Please note that this is not a full statement of your rights under the Distance Selling Regulations.